Return & Refund Policy

Website: bionickindia.com
Brand: BIONICK – Signature by Nature

At BIONICK – Signature by Nature, we strive to provide high-quality skincare and haircare products made with carefully selected natural ingredients. Your satisfaction is important to us. If you are not satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

Due to the nature of skincare and personal care products, we only accept returns under the following conditions:

You received a damaged product
You received the wrong product
The product was defective at the time of delivery

To be eligible for a return:

The request must be made within 48 hours of delivery
The product must be unused and in original packaging
Proof of purchase (order confirmation or receipt) must be provided

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns if:

The product has been used or opened
The return request is made after the allowed return window
The product was purchased during special promotions or clearance sales

3. Return Process

If you need to request a return, please follow these steps:

Email us at support@bionickindia.com
Include the following details:
- Order number
- Clear photos of the product and packaging
- Description of the issue
Our support team will review your request and respond within 2–3 business days.

If the return is approved, instructions for returning the product will be provided.

4. Refunds

Once the returned product is received and inspected:

Approved refunds will be processed within 5–7 business days
The refund will be issued to the original payment method

Processing time may vary depending on your bank or payment provider.

5. Replacement

In cases where a product is damaged or incorrect, we may offer:

Product replacement, or
Full refund

depending on product availability and customer preference.

6. Shipping Costs for Returns

If the return is due to our error (wrong or damaged product), BIONICK will cover the return shipping cost.
If the return is requested for other reasons, shipping charges may not be refundable.